Valtoris (“we,” “our,” or “us”) values your privacy and is dedicated to protecting your personal information. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of your personal data when you visit our website or use our services. By accessing and using our website (the “Site”) or purchasing our products, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein.
Your Consent
Your use of our Site and services constitutes your acceptance of the terms outlined in this Privacy Policy. If you disagree with any aspect of this policy, we kindly ask that you discontinue use of our Site and services.
Information We Collect
We gather various types of information based on your interactions with our Site and services:
Information You Provide Directly: This includes personal information you voluntarily share when placing orders, subscribing to newsletters, requesting customer support, or communicating with us via email or chat. Examples include your name, email address, phone number, shipping and billing addresses, and payment details.
Automatically Collected Information: When you visit our Site, we automatically collect technical information such as your IP address, browser type, operating system, device information, and browsing patterns. This data, which is typically non-identifiable on its own, helps us enhance our website functionality and user experience.
Cookies and Tracking Technologies: We employ cookies and similar technologies to optimize your browsing experience. While you can manage cookie preferences through your browser settings, please note that disabling cookies may impact certain Site features. Additional details can be found in our Cookie Policy.
Payment Information: For purchase transactions, we collect necessary payment details including credit/debit card information and billing addresses. All payments are processed through secure, encrypted payment gateways.
Third-Party Information: We may receive information about you from trusted third-party partners and marketing agencies to improve our services and conduct joint marketing initiatives.
How We Use Your Information
We utilize your personal information for the following purposes:
- Order Processing: To fulfill your orders, provide customer support, and communicate regarding purchase details, shipping, and delivery
- Customer Service: To address your inquiries, process returns or refunds, and resolve technical issues
- Marketing Communications: With your consent, we may send promotional materials, newsletters, and updates about new products and special offers. You may opt out of these communications at any time
- Service Improvement: To analyze usage trends, enhance website functionality, and improve overall customer experience
- Legal Compliance: To meet regulatory requirements, protect our legal rights, and ensure the safety of our customers and staff
Information Sharing and Disclosure
We do not sell or rent your personal information to third parties. However, we may share your information in these specific circumstances:
- Service Providers: We engage trusted third-party service providers (including payment processors, shipping companies, and customer support platforms) who assist in our operations under strict confidentiality agreements
- Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the transaction
- Legal Requirements: We may disclose information when required by law, to protect our legal rights, respond to legal proceedings, or address emergency situations
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law.
Your Choices
You have control over the personal information you choose to provide. Please note that withholding certain information may limit our ability to provide specific services or fulfill particular requests.
Security Measures
Valtoris implements robust security measures to protect your personal information. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security of any information transmitted to our Site.
Children’s Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
Policy Updates
We may periodically update this Privacy Policy. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly to stay informed about how we protect your information.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Email: support@valtoris.com